Terms of service

Terms of Service

Welcome to Sweet Crave. By using our website and placing an order with us, you agree to the following terms.

Products & Availability

We aim to ensure that all product descriptions, images and prices are accurate. Colours, packaging and appearance may occasionally vary from the images shown. All products are subject to availability, and we reserve the right to substitute, withdraw or cancel a product where necessary. We will contact you where appropriate if there is an issue with your order.

Orders & Payment

All orders are subject to acceptance and availability. Payment must be made using one of the payment methods available at checkout. An order is not guaranteed until it has been accepted and payment has been successfully processed.

Prices

Prices are displayed in GBP (£) unless stated otherwise. We reserve the right to change our prices at any time, but changes will not affect orders that have already been accepted.

Delivery

We aim to prepare and dispatch orders within the timescales stated on our website. Delivery dates and times are estimates and may be affected by circumstances outside our control, including courier or postal delays.

Customers are responsible for providing a complete and accurate delivery address. Sweet Crave cannot be held responsible for delivery problems caused by incorrect or incomplete information supplied when placing an order.

Sweets, Food & Allergens

Our products may contain or come into contact with allergens. Customers are responsible for checking the product information and allergen information provided before purchasing or consuming a product.

If you have an allergy or intolerance and are unsure whether a product is suitable for you, please contact us before ordering.

Returns & Refunds

Due to the nature of the food and confectionery products we sell, we do not generally accept returns or exchanges for unwanted products. This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not meet your legal rights as a consumer.

Please see our separate Returns & Refunds Policy for further information.

Website Use

You must not misuse our website, attempt to interfere with its operation, or use it for unlawful or fraudulent purposes.

Changes to These Terms

Sweet Crave may update these Terms of Service from time to time. The terms that apply to your purchase will be those in effect when your order is placed.

Your Legal Rights

Nothing in these Terms of Service is intended to exclude or restrict any rights you have under applicable UK consumer law.

Contact Us

If you have any questions about an order or these Terms of Service, please contact Sweet Crave using the contact details provided on our website