Refund policy

Returns & Refunds Policy

At Sweet Crave, we want you to be happy with your order. However, due to the nature of the products we sell, we are unable to accept returns or exchanges on sweets, confectionery, food products or other perishable goods.

Damaged or Incorrect Orders

If your order arrives damaged, faulty, or you have received the wrong item, please contact us as soon as possible after receiving your order. Please provide your order number along with photos of the item(s) and packaging where possible.

Once we have reviewed the issue, we will arrange a replacement or refund where appropriate.

Change of Mind

Unfortunately, we cannot offer refunds or exchanges if you simply change your mind about your order, where the goods are exempt from cancellation or return rights.

Your Consumer Rights

Nothing in this policy affects your statutory rights. If a product is faulty, not as described, or does not meet your legal rights as a consumer, please contact Sweet Crave and we will work with you to resolve the issue in accordance with applicable UK consumer law.